Privacy Policy

1. Introduction

Nivara Technologies, Inc. ("we", "us", "our") operates the Nivara platform at app.getnivara.com. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and authentication credentials through our identity provider (WorkOS).

Usage Data: We collect information about how you use the platform, including searches performed, collections created, enrichment requests, and feature interactions.

Business Data: The platform processes publicly available business information (business names, addresses, websites, phone numbers) sourced from public directories and websites.

Payment Information: If you purchase credits, payment information is processed by our third-party payment processor. We do not store credit card numbers.

3. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve the Nivara platform
• Process your enrichment requests and deliver results
• Track credit usage and manage your account
• Send service-related communications
• Detect and prevent fraud or abuse
• Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share information with:

• Service Providers: Third-party services that help us operate the platform (hosting, authentication, analytics, payment processing)
• Legal Requirements: When required by law, regulation, or legal process
• Business Transfers: In connection with a merger, acquisition, or sale of assets

5. Enrichment Data

When you use our enrichment features (Find Owner, Find Contact, AI Research), we research publicly available information about businesses. The results are derived from public sources including business websites, public directories, government filings, and social media profiles. We do not access private or restricted databases.

6. Data Retention

We retain your account data for as long as your account is active. Enrichment results and collection data are retained until you delete them or close your account. You may request deletion of your account and associated data at any time by contacting us.

7. Data Security

We implement appropriate technical and organizational measures to protect your information, including encryption in transit (TLS), secure authentication via WorkOS, and access controls on our infrastructure. However, no method of transmission over the internet is 100% secure.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Object to or restrict processing of your data
• Export your data in a portable format

To exercise these rights, contact us at founders@getnivara.com.

9. Cookies

We use essential cookies required for authentication and session management. We may use analytics cookies to understand how the platform is used. You can control cookie preferences through your browser settings.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, contact us at:
founders@getnivara.com